Equipment tracking with live alerts
Custom software · Connected devicesA growing business with equipment spread across many customer sites needed to know what was happening on each one without sending someone to look. We built one platform that brings every unit, its status and its history into one place, and tells the right person when something needs attention.
From the point to the layer
The client
A growing business that places and maintains equipment at customer locations. Its team is responsible for making sure every unit is in place, working and checked on schedule, across a large and growing number of sites.
The challenge
As the number of units grew, so did the work of keeping track of them. Status information lived in a supplier's tool, records lived in spreadsheets, and the office pieced them together by hand.
The team could not easily answer simple questions: where is each unit, is it working, when was it last checked, and who needs to know when something changes. Issues were usually found late, by a person on site or by a customer.
The client did not want another tool to log in to. They wanted one place that their team, and in time their customers, could rely on.
What we built
How we worked
The result
The team now sees every unit and its status in one place. Problems reach the right person as they happen, instead of being found on the next visit. Manual lookups and spreadsheet updates have been replaced by records that keep themselves current.
What the team sees
About this project
What kind of equipment does this work for?
Any equipment that can report its status, through built-in connectivity, a tracker or a sensor. Equipment that cannot report can still be tracked by serial number and site, with scheduled checks recorded by your team.
Did the client have to replace their device supplier?
No. We connected to the supplier's data feed, so the client kept the devices they already had.
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